All-Inclusive Stays in Pasadena

It was clean and really welcoming. The pool was nice to have on site because it was very hot.

A beautiful room and hotel. Clean, spacious, great location and secure.

Breakfast was delicious. The view was great!

Parking ...Not availed. every thing is the Best.

Great location, pool is beautiful as always, staff kind as always

Our stay at the hotel went very well. The location is quiet and convenient. While the valet parking is expensive, the service is extremely useful, and I would recommend it to anyone. The room was comfortable, and it’s worth mentioning that it is possible to request a refrigerator in the room, which is especially helpful for longer stays and for families with children, as was our case. I would, however, like to highlight an issue I experienced. During our stay, I needed an invoice, as per the conditions stated on Booking.com—a process I’m familiar with as I work in the hospitality industry myself. Unfortunately, the hotel was initially unable to meet my request, even after Booking’s customer service contacted them. It seemed to be a procedural issue. That said, I must commend the manager who assisted me on the evening of December 30th. He listened carefully to my concerns and made an effort to understand my reasoning. In the end, they were able to issue a document that met my needs, for which I am very grateful. Ultimately, the true strength of customer service, beyond managing daily operations, lies in finding solutions to more complex problems. I want to applaud the manager and the hotel team for doing their best to resolve the issue. These kinds of efforts make a real difference and add significant value to the hospitality experience.