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Practically everything! There are so many amazing things to say about this place, I'll just go in order: 1) They were VERY prompt and communicative over booking.com chat for my questions and requests for my sister who is on a wheelchair. 2) They have a free shuttle bus service for pickup from the train/bus station and a dropoff. AND for whenever you want to visit anywhere in Hakuba that's within a 10 min drive diameter. HOW COOL IS THAT?! An absolute highlight and USP of this place. 3) THE STAFF! Omg, the staff is some of the BEST I've ever seen in all of my stays around the world. In particular, their managers Thomas and Rena. I cannot emphasize how immensely helpful they both were throughout my stay there working around the clock to ensure we had the best time. Seriously, words cannot describe how great they were and I cannot thank them enough. 4) Thomas, who was coordinating with me over messages before my arrival; made whatever possible arrangements for my handicapped sister to ensure she had the smoothest time and I am incredibly thankful to him for that. Not only this, he personally took so much time and effort to make sure we got to do the activities we wanted and made all sorts of arrangements including arranging for ski rentals and inquiring with the resorts before we got there. Anyone from the Wadano team reading this, please make sure this guy is taken care of well. He truly is the crown jewel of our experience there. 5) The hotel itself is equipped with an awesome lounge area with a pool table, Foosball, board games and plenty of spaces to relax and unwind. Never had a dull time while I was there. 6) The rooms were wonderful and spacious. A perfect blend between modern hotel rooms on one side and a Japanese inn kinda feeling on the other. Overall, this was the best stay we had out of all of the places we visited in Japan.

Location, interior quality, staff service

Fabulous place to visit to relax and enjoy the scenery. The host was very helpful and super friendly. The Vietnamese food cooked by the host was delicious and if you're lucky you might get a free dinner or two. The host was so nice she even offered to drop off my wife and pick her up at an event my wife was attending giving me time to relax at the pensions garden. Looking forward to visiting Hanoi pension again.

Great location, super apartment had everything we needed.

Excellent accommodation. Beautiful property in a central location.

The accommodation was clean, the kitchen equipment was excellent, and the view was stunning. Totally worth it — the kids loved it!

The location and setting of the property in the forest was magical.

Fantastic apartment. Fully equipped, modern, clean, very comfortable. Staff were super friendly and helpful. Not ski in ski out is the only downside, but transfers to and from apartment on arrival and departure, and supermarket runs daily are very handy. We would love to return in the future.

Dave and Takami and all the staff went above and beyond to make things easy and comfortable for the whole family. The staff took us to slopes, restaurants and supermarkets They are wonderful and really make this place special. The location is convenient, set in the Mominoki hotel complex with walking access to the Pub and Izakaya Kaz, Rythm rental. You can use the Mominoki hotel Onsen at a fee and even book a private family onsen there. Evergreen ski school is only 3min drive and then take you. You can ski back to the apartment from Saka place lifts.