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Amazing staff who gave us great recommendations on the attractions to visit. We had a very smooth stay and tours thanks to them. Very attentive and responsive ! The room was beautiful, very well furnished and very clean! Breakfast was good with mainly Chinese options.

Starting with the point of contact in WeChat - the lady was very helpful, as she knew English and also arranged transport from Zhangjiajie West to the hotel 10 hours before our arrival. After arriving at the hotel, we were pleasantly surprised by the room - clean sheets, comfy mattresses. They clean your room everyday. The hotel is also 5 min away on foot from the eastern entrance of Zhangjiajie National Park. Mountain View Guesthouse is also located on the main street, surrounded by multiple restaurants, where tourists can eat delicious local food.

We had a very pleasant stay here at this hotel, the rooms are very comfortable, even with the tatami beds we felt that it was cozy and the bed was spacious for 2 person to roll around. The rooms are clean and had all necessities, they even provided welcome snacks and drink for us when we arrived, and gave us a bag of extra snacks when we left! There’s a laundry washing machine for free available on the top floor. The staff were very nice and friendly, they ensured that we have everything we need and made us feel very welcome. I saw her patiently using a translator app to help non-Chinese speaking foreigners too. The location is just nice 10mins walk from the bus station, and about 15-20mins walk to the entrance of the park. We would had loved to stay longer if we can! Super recommended++

The room environment was excellent, the butler service was very thorough, and it was very close to the east gate of the forest park. All services were good. It was a very satisfactory trip. They upgraded the room type for free.

Better than expected, their manager Scott was helpful organising sightseeing

Room are very clean and new. Very modern

An Absolutely Perfect 5-Star Stay at Lumina Hotel! Our stay at the Zhangjiajie Lumina Hotel was nothing short of exceptional, easily deserving a 5-star rating. Every aspect exceeded our expectations. Location: Unbeatable Convenience The hotel's location is its greatest asset for any traveler. It is situated just a few minutes' walk from the Zhangjiajie National Forest Park's East Gate. This allowed us to be the first wave of visitors in the morning, beating the crowds. Furthermore, being close to the bus station made arriving from and departing to other cities incredibly easy and stress-free. You truly cannot find a more strategically convenient place to stay for exploring the park. Service: Warm, Professional, and Attentive From the moment we arrived, the staff went above and beyond. They are not only professional but also genuinely warm and friendly. They helped us with maps, gave us great tips for our hiking routes, and were always ready with a smile. Their excellent service made us feel truly welcomed and cared for throughout our trip. Breakfast: Delicious and Varied The breakfast buffet was fantastic. It offered a wide selection of both Chinese and Western options, all of which were delicious and freshly prepared. It was the perfect fuel to start our long days of hiking. We looked forward to it every morning! Cleanliness: Impeccably Maintained The entire hotel, from the spacious lobby to our room, was spotlessly clean. The housekeeping team does an outstanding job. Our room was cleaned to the highest standard every day, which provided a very comfortable and hygienic environment to return to after a day of adventure. We cannot recommend the Lumina Hotel highly enough. It was the perfect base for our Zhangjiajie adventure, and we will definitely stay here again on our next visit.

This is an exceptional property, their staff is top class and the only complaint I have is that they are not rated higher. They went above and beyond in their service and more than once their staff (mufeng) gave us advise about our itinerary that saved us a lot of time and money. The property is very well maintained and managed. Has a full fledged gym and washer dryer available for guests to use. Not only you don’t pay hefty hotel laundry charges but the butlers actually help to pick up and deliver your laundry back at room for no charge. Hotel Area is huge, rooms are good sized, with luxurious amenities, Pool is great - cool and clean - my family used it and didn’t mind that it was outdoors. There is a lively environment around the pool as guests sit out late evening chatting and enjoying, it’s good to soak in. Location is perfect - It is very close to national forest park, Grand Canyon, lake Baofeng and yellow dragon caves. Certainly helped save upto an hour in driving. Another thing of note is their spa - exceptional service and quality of massage. It is more pricey than the shops outside but you get what you pay for with outside by road spas. If you want a truly memorable relaxing spa experience this is the one. I had an ear cleaning, a body massage and a foot massage! Breakfast is good, first time I’ve seen pricing based on height / age - very unique. We had lunch and dinner just outside the hotel there are great local cuisine restaurants. They had a check in gift for kids which my son loved getting. I can’t fault the property specially after the experience I had at another property in same town! They helped me out with translation and support when I needed it most! Pls don’t get fooled by some other 9.9 rated properties in the area, read your reviews carefully and go with brand name properties. I chose Hilton and honestly felt I was at a world class property living up to the Hilton brand name!