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Fantastic place for our first experience in an Onsen. Staff was very friendly and going beyond language barriers they all helped us understand how everything was working. The room was so comfortable and beautiful. Traditional Japanese design with tatami mats, sliding paper doors, perfect relaxing lighting, a low table where we loved to have green tea, Yukata for men and women, loved their beautiful blue colors and traditional cut. So comfortable to go around in these. Breakfast was fantastic! And the water was so hot and rich! It was fabulous. There is a 24/7 shop open in the lobby, which was extremely convenient. The fact that the four private baths were available without reservation or additional fee made our life very easy. Nature around the resort was beautiful, very much worth going on a hike. Another plus is the free shuttle from and to the station. Last tip: don’t miss the chestnut mochis made to order the day before. To die for!

Great staff, great traditional breakfast. The room was super clean and wide with a view on the waterfall in front of the ryokan.

buffet is great for breakfast & dinnner

our first impression is staffs who help us at parking. Then we are so surprised it has massage chair in our room. and we impressed in Large Dinner shabu and Tempura ... so WOW. and several thing in Breakfast. We love all that in this hotel and onsen is very well. Clean and nice. We love them all. All staffs are so cute even in garden.

Faded grandeur, once a pretty fancy hotel it is now a bit tatty around the edges but that is part of it's charm, lovely big rooms. It's a long way from the station, don't try to walk it if your bag is heavy, just get a taxi. Good ramen place next door. There is a shuttle bus to take you back to the station on departure.

Top-tier luxury. This place is what you get when you give someone a very generous budget and ask them to dream up the most comfortable Ryokan they can think of. The whole place was in tatami mats and it was comfortable to walk about barefoot or with socks. The baths themselves were the best out of all the ryokans that I have tried. They offered a range of different shampoos and soaps, and multiple indoor and outdoor baths - ranging from stone/natural baths to wooden tubs. There is also a sauna and cold bath, and it is here that I discovered the adrenaline rush and relaxation that comes with alternating between a hot sauna and cold bath. There are also privates baths (yes there are two!) that are free for use, unlike other ryokans that charge you for them. There are free treats everywhere - ice pops and milk (my favourite!) at the baths, various snacks and drinks (coffee, various teas, vinegar drink and even beer and shochu!). Then at 10-10.30pm, you can get a bowl of ramen, with the Akita specialty: Fish Shottsuru. Best, most premium and complete bath amenities out of all the ryokans I have visited. They also have well-placed cold water dispenser and places where you can simply sit after your bath to enjoy the view. They also offer a "pillow library" where you can personally compare different types of pillows and choose the ones that you like best! Best facilities out of all the ryokans I've been to (perhaps to make up for the lack of things to do by way of local attractions and how isolated it is). There are traditional Japanese children's games, origami and even a quaint library. Layout of the room is great too - I like that there is a separate "reception" area where you can keep your bags and clothes separate from the main sleeping/living quarters. I also like the little table in front of the window - perfect for a quiet reflection.

Excellent dinner and breakfast . Good onsen . Nice staff .

Beautiful, traditional rooms with a tranquil setting. Fantastic amenities, great gift shop, yukatas and a wonderful breakfast. Very kind and helpful staff - we thought we had booked in for dinner and arrived very hungry, but mistakenly we had only booked breakfast and there was no availability at the restaurant, so the receptionist kindly took us in the hotel minivan to the nearest convenience store as it was too far to walk in the cold! There is a lovely shrine opposite the hotel too. I would love to stay again for a full weekend!

Very clean and cosy apartment. It was a very pleasant stay!