Five-Star Hotels in Yamanouchi

We had an amazing stay at Shibu Onsen Kokuya. On our arrival day the owner came to pick us up from the nearby station. After a short drive we arrived at the Ryokan where everything was taken care of. Our luggage was brought up to our room and we were seated for the check-in procedure. After a quick explanation of the hotel, we were guided to our room. This was everything we could have expected and more! The room was spacious and we were given some tea. The staff informed us of the hotel amenities and also the amenities which can be used outside the hotel. All of the onsens which are part of the hotel can be used privately which was amazing. At almost all of the onsens we could adjust the water temperature to our liking. We also enjoyed dinner and breakfast at the hotel. Once again this exceeded our expectations. The Kaiseki style dinner was delicious. There were so many little dishes to try out, we even got to try Wagyu. For breakfast we opted for the Japanese style breakfast which was also amazing and quite big. After breakfast the hotel provided a free shuttle to the Snow Monkey Park which we gladly took. They bring you there just before it gets really crowded too! Next to all of this, all of the staff was really friendly and spoke a bit of English. They ensured that our stay at the Ryokan was unforgettable! I would definitely recommend going here and if we are ever back in Japan, I will go back for another visit!

Amazing property with even more amazing staff. We stayed for two night during our honeymoon and couldn’t be happier with the experience. It was an authentic yet luxurious Ryokan. Our room was beautifully decorated, spotless and it even had its own onsen. The food was exceptional and the staff was very well trained and extremely friendly. Highly recommended this hotel and would love to go back on day.

We had a wonderfu stay. Hospitality was warm and attentive, breakfast and dinner, excellent

I never experienced such VIP service otherwise in the world. Whole reception teams demonstrated what extraordinary service should be. I arrived late by bus and was welcomed by one receptionist in bus stop. so I did not need to carry my luggage in the snowing road. They even opened the ski rental shop for me after working hour. The next morning, I missed public shuttle bus and they offered to use hotel shuttle bus to drive me over to ski lift in Yakebitaiyama without reservation in advance. I felt that I was living with a lot of friends instead of living in hotel. I was too tired to try the bar at night, and I would like to try it next time. Swimming pool was good with quite warm water. Hot bathing place with best view. Sun rising over snow mountain top. Breakfast was very good with many variations. The dinner I ordered was pork hotpot, and personally I think the starter tasted better and pork meat is okay. I will try something else next time. All in all, the service and room condition are all top.

Staff was great and place was clean