Five-Star Hotels in Bacalar

Great, friendly and attentive staff. Good location. Parking. Clean and comfortable room with necessary ammenities that are good quality.

Puerta del Cielo is the best hotel one can find in Bacalar. We were 2 couples who booked 2 rooms with lagoon views and we were mesmerized by the beauty of this hotel and the atmosphere. When we arrived, they immediately opened the doors to paradise, carried our luggage and we were greeted by all the employees which seemed very personal, friendly and made us feel incredibly welcomed. We received a welcome drink, did our check in and then received a tour of the hotel grounds before heading to our rooms. Let me just say that this is without a doubt the most beautiful boutique hotel one could possibly find not just in Mexico but probably anywhere. The bar, the path that stretches throughout the hotel, the pools (one next to the bar and the other one overlooking the lagoon), the balconies, rooms, the view, staff, the dock, EVERYTHING is perfect! There is quiet jazz music playing in the background in the patio and everything is just perfect! We also loved the idea of not having the typical breakfast that we received in 5 other hotels while traveling around Yucatan and Q.R. Every 4 and 5 star hotel would offer the same thing every day, which after 2 weeks becomes a bit dull and P.D.C. was a perfect little break from the usual routine. They don’t offer rooms with breakfast included. You get a menu (which is very good with lots of options) and you order through Whatsapp all over the hotel. You just write what you want and where and they bring it to you. And the food - WOW, they work so hard for every single dish!!! Also, a lot of staff would remember who we were and would call us by name which I really appreciate. We even had a dinner on the dock and it was our favorite dinner in our lives! We were greeted by our chef who recommended the catch of the day and it was delicious! I/we want to come back to Puerta del Cielo many times and just hope to have the opportunity to do it.

Amazing place, that I would like to see again.

Wow! What a place. We loved everything about it. It’s a little piece of heaven. The staff were all amazing. The daily activities were all fantastic. We only stayed for 3 nights but managed to do 2 yoga session, an afternoon of SUP’ing, a water colouring class, a mezcal tasting and a massage. The highly was definitely the sunrise SUP’ing. It’s a must. Make sure you book a room with a lake view as it’s definitely worth the money!

Beautiful hotel! More than initially expected. Friendly staff. Spacious rooms. Care taken for design and architecture. Relaxing atmosphere with daily yoga, library and free bicycles. Location is quiet spot close to center square. Breakfast is also great! Sincerely recommend staying here when in bacalar!

Best place we stayed at on our Mexico Trip. Would definitely recommend to anyone staying in Bacalar. We had the best welcome by the friendly stuff, they really rook care of everything we needed. The photos listed for the property don’t even do justice of how amazing the garden is. The rooms were super nice and clean as well. And there were so many smaller details that made the stay special. Definitely 10/10 and super happy we stayed there.

nice lagoon front, cheaper than the rest with free kayak & paddle, free coffee & tea 24/7. Staff was also extremely responsive.

The view from the rooftop terrace was incredible, if the option to stay in one of those suites is available, I highly suggest you book it. Proximity to lagoon access was excellent, just a short 2 minute walk to the pier.

Great staff, quick to respond and super helpful. Bungalow was great and is in a good location - to the lake and also to a good restaurant 50m from the house. We booked for a reduced price and would recommemd this place to everyone :)

It was a little paradise in Lagoon Bacalar! The view was exceptionell and we felt like in a privat house, because the hotel is very small with only a handfull of rooms. It was very calm and piecefull, so that we could recover after a 5 weeks round trip trough Mexico. We can highly recommend this hotel.