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Get the celebrity treatment with world-class service at Goma Serena Hotel
Elegant Accommodation: Goma Serena Hotel in Goma offers a 5-star experience with spa facilities, a swimming pool with a view, sauna, fitness centre, and free WiFi. Guests enjoy a garden, terrace, restaurant, bar, and free airport shuttle service.
Comfortable Amenities: Rooms feature air-conditioning, balconies with lake or pool views, private bathrooms, bathrobes, and free toiletries. Additional amenities include a minibar, work desk, and flat-screen TV.
Dining Options: The family-friendly restaurant serves brunch, lunch, and dinner with local specialities, warm dishes, fresh pastries, and a variety of beverages. Halal, vegetarian, vegan, gluten-free, and dairy-free options are available.
Prime Location: Situated 2 km from Goma International Airport, the hotel offers scenic lake and pool views. Guests appreciate the attentive staff and excellent service support.
Couples particularly like the location — they rated it 8.7 for a two-person trip.
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Guest reviews
Categories:
Staff
8.0
Facilities
8.5
Cleanliness
8.7
Comfort
8.5
Value for money
7.8
Location
8.7
Free WiFi
7.7
Select topics to read reviews:
Guests who stayed here loved
E
Elie
Netherlands
“As always this hotel is a jewel in Goma. Impeccable service and nice people”
E
Elie
Netherlands
“This a excellent place to be. The landscape and view to Kivu Lake was breathtaking.”
Maupe
Switzerland
“Price-Value-Ratio was excellent. The Breakfast Buffet was exceptional (at least compared to what you usually get, in this part of the world). The room was very luxurious and spacious.”
Salim
Rwanda
“The hotel is nice, good location in goma. Spacious rooms and gyms spa was great also.”
C
Christian
Tanzania
“L'hôtel est très bien situé balcon et vue sur la piscine et le lac pour toutes les chambres, le service est au top, le personnel attentionné et professionnel digne d'un 5 étoiles.”
L
Luanda
Australia
“most of the workers are very friendly and polite and so helpful”
E
Eric
Kenya
“Meals were great, room cosy, facilities incredible.”
J
Jolie
Democratic Republic of Congo
“Breakfast, location, the big room and all facilities.”
P
Philippe
Democratic Republic of Congo
“J'ai aimé l'accueil du personnel de l'hôtel.
La vue du lac Kivu très impressionnante.
Le petit déjeuner pratiquement complet.”
P
Paul
Canada
“Tout! Un petit paradis sur terre. Un joyau de l'est du Congo”
Goma Serena Hotel takes special requests - add in the next step!
Check-in
From 12:30 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 10:00 to 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 4 years
Cot upon request
Free
5 - 12 years
Extra bed upon request
US$35 per child, per night
13+ years
Extra bed upon request
US$70 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Goma Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
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Netherlands“As always this hotel is a jewel in Goma. Impeccable service and nice people”
Maupe
Switzerland“Price-Value-Ratio was excellent. The Breakfast Buffet was exceptional (at least compared to what you usually get, in this part of the world). The room was very luxurious and spacious.”
Rwanda“The hotel is nice, good location in goma. Spacious rooms and gyms spa was great also.”
Tanzania“L'hôtel est très bien situé balcon et vue sur la piscine et le lac pour toutes les chambres, le service est au top, le personnel attentionné et professionnel digne d'un 5 étoiles.”
Australia“most of the workers are very friendly and polite and so helpful”
Kenya“Meals were great, room cosy, facilities incredible.”
Democratic Republic of Congo“Breakfast, location, the big room and all facilities.”
Canada“Tout! Un petit paradis sur terre. Un joyau de l'est du Congo”
