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About this property
Comfortable Accommodations: Zhangjiajie Twelve Warm Inn in Zhangjiajie offers recently renovated homestay rooms with air-conditioning, private bathrooms, and city views. Each room includes a work desk, free toiletries, and a sofa for added comfort.
Convenient Facilities: Guests enjoy free WiFi, a free airport shuttle service, and private check-in and check-out services. Additional amenities include a washing machine, hairdryer, electric kettle, and bicycle parking.
Prime Location: Located less than 1 km from the Tianmen Mountain Ticket Office, the inn is 7 km from Zhangjiajie Hehua International Airport. Nearby attractions include Tianmen Mountain (17 km) and Zhangjiajie National Forest Park (31 km).
Guest Satisfaction: Highly rated by guests for its friendly host, convenient location, and excellent public transport options.
Families particularly like the location — they rated it 10 for a stay with kids.
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Guest reviews
Categories:
Staff
9.8
Facilities
8.8
Cleanliness
9.2
Comfort
9.1
Value for money
9.6
Location
9.4
Free WiFi
10
High score for Zhangjiajie
Select topics to read reviews:
Guests who stayed here loved
Ee
New Zealand
“That’s great location to the Tianmen Mountain cable car station- about 10min walks. The owner, Jenny was so friendly and she will be guiding you the walking route from the hotel to the cable car station.”
Mike
Netherlands
“The service was great! Jenny the host, picked us up at the railwaystation. After bringing us to the hotel she gave us a moment to eat and rest.
After rest she helped us book our entire 3-day program. She booked the Zhangjiajie national forest...”
Lukas
Czech Republic
“The owner was very kind, offered us a lift from the airport, helped us about navigating in the tianmen mountain, booked the tickets in advance for us and she gave advice about how to get to our next place of stay, which was wulyngyuan. Even gave...”
Yunkun
Finland
“I like the host so much. She is so nice and helpful to us all the time. She was almost a local guide and gave us all the details about Zhangjiajie, restaurants, taxi pickup point. And she also speaks English, wow that makes the communication so...”
Hong
Malaysia
“Jenny was an amazing host, the best we could have wished for - incredibly hospitable, friendly, and helpful. From the moment we arrived (which was quite late but she waited for us), she kindly answered each of our questions, gave us very detailed...”
Emily
China
“The wifi is fast. Jenny helped to buy the tickets for Tianmen Mountain and the Forest Park at a reasonable price. She is very friendly. The room was very clean, and I felt really comfortable during my stay. It's definitely worth recommending.”
R
Riccardo
Italy
“Jenny was extremely helpful in giving suggestions about the Tianmen Mountain and Zhangjiajie area. Helped is purchase the tickets which were very easy to retrieve from the ticket office. She also helped us with getting to Wulingyuan via bus...”
C
Christopher
Germany
“Everything perfect.
The owner is so friendly.she booked everything for us.
Hotel close to bus station und tianmen cable car.
So that's why perfect stay!”
Mehmet
Turkey
“First of all, I want to talk about Jenny. She is a wonderful host. She bought my tickets for Zhangjiajie National Forest and Tianmen Mountain before I arrived. She told me where to visit on the map. She helped me with everything. She was my...”
M
Matthew
Australia
“Host was great and very helpful, also gave us a free room upgrade on arrival.”
Property surroundings
Facilities of Zhangjiajie Twelve Warm Inn-Near the Tianmen mountain cableway station- Ticket reservation
Great facilities! Review score, 8.8
Most popular facilities
Non-smoking rooms
Airport shuttle
Good free WiFi (48 Mbps)
Room service
Free parking
Family rooms
House rules
Zhangjiajie Twelve Warm Inn-Near the Tianmen mountain cableway station- Ticket reservation takes special requests - add in the next step!
Check-in
From 14:00 to 00:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 06:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please make sure you have added the correct number of children and their ages in your search.
Cot and extra bed policies
Cots and extra beds are not available at this property.
No age restriction
There is no age requirement for check-in
Pets
Free!Pets are allowed on request. No extra charges.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 01:00 and 06:00.
The fine print
Need-to-know information for guests at this property
Please inform Zhangjiajie Twelve Warm Inn-Near the Tianmen mountain cableway station- Ticket reservation in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
Quiet hours are between 01:00:00 and 06:00:00.
Guests under the age of 18 can only check in with a parent or official guardian.
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