In order to preserve our peace, security, as well as that of our other guests and the residents living on-site, we kindly ask that you adhere to the following conditions:

Mandatory Information to Provide Please provide us with the following:

The reason for your visit. Your estimated arrival time.

A valid phone number where you can be reached.

Any additional information you consider useful to facilitate your stay.

Identification Documents: An ID for each traveler wishing to stay with us must be submitted immediately after booking and no later than 48 hours after the reservation. If we do not receive the documents within this timeframe, we will be forced to cancel your booking without the possibility of a refund.

Key Handover: The keys will be handed over in person only to the person who made the reservation, upon presentation of a valid ID that matches the information provided during the booking, unless a prior arrangement has been made.

Modifications: Any modifications (dates, length of stay, number of guests, etc.) must be made solely via the Booking platform. No modifications will be accepted on-site. Reservation Compliance: If the information provided does not match the booking (e.g., ID not submitted, incorrect number of guests, etc.), we will not hand over the keys, and no refund will be given.

Any non-compliance will result in the cancellation of your stay without compensation, as the accommodation has already been arranged. By confirming your reservation, you accept all of these conditions.

We thank you for your understanding and remain at your disposal for any questions before your arrival.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Chaleureux appartement T2 au calme et climatisé proximite centre lyon in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 22:00:00 and 08:00:00.

Guests under the age of 18 can only check in with a parent or official guardian.

If you cause damage to the property during your stay, you could be asked to pay up to € 300 after check-out, according to this property's Damage Policy.