House Rules and Rental Conditions:

- MANDATORY DEPOSIT.

Inventory: Dated photos will be taken before your stay. If no complaints are made upon arrival, this will be considered void in the event of a complaint after the stay.

- Arrival and departure times: Arrival from 5 p.m. and departure before 10 a.m. mandatory. Any extension not accepted will be charged at €20 per hour.

- Reservation and tenants: Tenants must occupy the premises personally. Supervision of children is mandatory. It is forbidden to accommodate unregistered persons without prior authorization, under penalty of additional charges.

- Subletting prohibited: Subletting via platforms such as Airbnb will result in penalties, including termination of the lease.

- Facilities: Equipment is provided in working order. Complaints after 24 hours will not be accepted. No cleaning will be carried out after use of the accommodation and no compensation will be granted without proof on arrival.

- Respect for neighbors: Parties and noise disturbances are prohibited, especially between 10 p.m. and 8 a.m.

- Tobacco and drugs: Smoking and consuming illegal substances is strictly prohibited. A fine of €140 will be imposed in the event of non-compliance.

- Animals: Not allowed, except in exceptional cases at an additional cost.

- Used linens and garbage: Eating or drinking in bed is prohibited; garbage must be disposed of in the designated area before departure. Garbage must be disposed of in the designated areas of the condominium. Any soiled linens, such as those with food or blood stains, will be charged at the price of new linens, as will any stolen linens.

- Dishes: A €40 surcharge will be applied if the dishes are not washed before your departure. You are also asked to tidy and wipe down any surfaces used.

- Breakages: Any unreported breakages will be charged at the cost of repairing the damage, depending on the costs incurred.

- Security: Close all windows and doors when leaving. Turn off lights and electronic devices to save energy. The air conditioning must not be left running.

- Access: No keys should be left behind. Any keys not returned to the key box will be charged at the locksmith's rate, as will any broken keys.

- Appliances and utensils: Kitchen equipment must be used with care and cleaned after use. They must be returned to their proper place.

- Security: A surveillance camera is installed at the entrance to prevent theft.

- Tourist tax: To be paid at the time of booking.

- Internet: All illegal downloads are prohibited and may be reported to the relevant authorities.

- ID card: Foreign nationals must present an ID card upon arrival.

- Threats and harassment: Verbal or physical threats, telephone harassment, or blackmail will not result in a refund. Such behavior is punishable by law, and we will file a complaint in the event of non-compliance.

- Violation of rules: Failure to comply with the rules may result in expulsion and cancellation of the rental.

Vous devrez présenter une pièce d'identité avec photo et une carte de crédit lors de l'enregistrement. Veuillez noter que toutes les demandes spéciales seront satisfaites sous réserve de disponibilité et pourront entraîner des frais supplémentaires.

Veuillez informer l'établissement La Balastiere Metz Luxembourg Wifi Un-Séjour-à-Part à l'avance de l'heure à laquelle vous prévoyez d'arriver. Vous pouvez indiquer cette information dans la rubrique « Demandes spéciales » lors de la réservation ou contacter directement l'établissement. Ses coordonnées figurent sur votre confirmation de réservation.

Les enterrements de vie de célibataire et autres fêtes de ce type sont interdits dans cet établissement.

Les clients doivent éviter de faire du bruit entre 22:00:00 et 07:00:00.

Vous recevrez un contrat de location qui devra être signé et retourné à l'établissement avant votre arrivée. Si vous ne recevez pas ce contrat à temps, veuillez contacter la société de gestion de l'établissement via le numéro de téléphone indiqué sur la confirmation de réservation.

Les clients âgés de moins de 18 ans doivent être accompagnés d'un parent ou d'un tuteur légal pour pouvoir s'enregistrer.

Un dépôt de garantie d'un montant de € 200 est demandé. L'établissement le débitera  jour avant votre arrivée. Il devra être payé par carte de crédit. Le remboursement devrait être effectué dans les 7 jours qui suivent votre départ. Le dépôt de garantie vous sera entièrement remboursé sur votre carte de crédit, si aucun dommage n'a été constaté par l'établissement.