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Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel’s air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge café bar and à la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Lively, stylish, and inspiring, it is the perfect venue for a get-together, a business meeting, or just relaxing moments. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City’s 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel.

Couples particularly like the location — they rated it 8.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.3)

Great Food: Meals here are highly recommended

Breakfast info

Vegetarian, Vegan, Gluten-free, American, Buffet, Breakfast to go

FREE private parking!


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
2 single beds
or
1 double bed
2 single beds
or
1 double bed
1 single bed
and
1 double bed
or
3 single beds
4 single beds
or
2 single beds
and
1 double bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.9
Facilities
7.8
Cleanliness
8.0
Comfort
7.9
Value for money
7.9
Location
8.3
Free WiFi
8.1
Select topics to read reviews:

See what guests loved the most:

  • Zarea
    United Kingdom United Kingdom
    I spent a few days. A very clear room, the staff from my - you are excellent. One lady from reception - from the bottom of my heart thank you. The view from restaurant is amazing. I take my breakfast every morning on the balcony with the sun...
  • Eduardo
    Finland Finland
    The breakfast in the attic was really nice way to start the day. It was in a walking distance from center and with different restaurants and shops close by.
  • Wendy
    United Kingdom United Kingdom
    Location, comfort, cleanliness, breakfast,free shuttle bus service from the airport and very friendly staff

Hotel surroundings

Restaurants
1 restaurant on site

  • Fifth Floor Restaurant
    • Cuisine
      Greek • Local • International
    • Open for
      Breakfast • Brunch • Lunch • Dinner • Cocktail hour
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Castello City Hotel

Most popular facilities
  • Free parking
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • 24-hour front desk
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Balcony
  • Terrace
Kitchen
  • Refrigerator
Activities
  • Live sport events (broadcast)
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible at a location nearby (reservation is not needed).
  • Parking garage
  • Accessible parking
Reception services
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safety deposit box
    Additional charge
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Hypoallergenic
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Soundproofing
  • Car hire
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Upper floors accessible by elevator
Languages spoken
  • German
  • Greek
  • English
  • French
  • Italian

House rules

Castello City Hotel takes special requests - add in the next step!

Check-in

From 15:00

Check-out

Until 11:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 10 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa UnionPay credit card Diners Club American Express Cash Castello City Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

City tour buses can be arranged upon charge.

Please inform Castello City Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

License number: 1027703

FAQs about Castello City Hotel

  • Castello City Hotel offers the following activities / services (charges may apply):

    • Live sport events (broadcast)

  • The prices at Castello City Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Castello City Hotel is 0.8 miles from the centre of Heraklio Town. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Castello City Hotel is popular with guests booking family stays.

  • Room options at Castello City Hotel include:

    • Twin/Double
    • Double
    • Triple
    • Family

  • Guests staying at Castello City Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 7.7).

    Breakfast option(s) include:

    • Vegetarian
    • Vegan
    • Gluten-free
    • American
    • Buffet
    • Breakfast to go

  • Check-in at Castello City Hotel is from 15:00, and check-out is until 11:00.

  • Castello City Hotel has 1 restaurant:

    • Fifth Floor Restaurant