Four Points by Sheraton Surabaya, Pakuwon Indah

–Excellent location – show map
+49 photos
Scored 9.2
Rated wonderful

Staff

9.7
  • City view
  • Swimming pool
  • BBQ facilities
  • Free Wifi
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping

About this property

Comfortable Accommodations: Four Points by Sheraton Surabaya in Surabaya offers family rooms with air-conditioning, private bathrooms, and city views. Each room includes a work desk, free toiletries, and a TV. Exceptional Facilities: Guests can enjoy a swimming pool with a view, fitness center, restaurant, bar, and free WiFi. Additional amenities include a kids' pool, fitness room, and 24-hour front desk. Dining Experience: The modern restaurant serves Indonesian cuisine with halal, vegan, gluten-free, and dairy-free options. Breakfast includes local specialties, warm dishes, fresh pastries, and more. Prime Location: Located 13 mi from Juanda International Airport, the hotel is near attractions such as House of Sampoerna (5 mi) and Surabaya Zoo (5.6 mi). Free private parking is available.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Fitness center
  • Room service
  • Restaurant
  • Bar
Four Points by Sheraton
Hotel chain/brand
Four Points by Sheraton

Property highlights

Top Location: Highly rated by recent guests (9.7)

Breakfast Info

Full English/Irish, Vegetarian, Gluten-free, Asian, American, Buffet

Free private parking

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 king bed
1 king bed
2 twin beds
Bedroom
1 queen bed
Living room
1 sofa bed
2 twin beds
Bedroom
1 king bed
Living room
1 sofa bed
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Tim
Singapore Singapore
“Convenient location beside pakuwon mall, great breakfast with a lot of food varieties”
Petra
United States United States
“The location was great. Especially since there was a mall attached to it. The staff was super friendly and helpful. The bar was fantastic. And the breakfast was outstanding!!!”
Nick
Singapore Singapore
“The breakfast and dinner buffet spreads are awsomw. All the staff that we met or serving us at the dining hall are just superb”
Farel
Indonesia Indonesia
“Good location. Spacious room and bathroom. Gym was fine. Breakfast was excellent. Staff very friendly”
Nur
Indonesia Indonesia
“Everything there ! Down from the facilities, the staffs,the room itseld ,how easy from the hotel to everywhere..all deserves the 10 mark !”
Sherry
Singapore Singapore
“The free laundry was a VERY pleasant surprise!! Kudos for implementing this very nice gesture”
Novi
Indonesia Indonesia
“Great location, friendly staff, comfy bed and clean room. Breakfast was the best.”
Antonio
United States United States
“The property was extremely welcoming. It felt like a five star resort, plus.”
Natalie
Indonesia Indonesia
“Hotel location right about the best mall in Surabaya. Hotel staff were friendly. Rooms were big and we got a free upgrade. Beds and pillows were heaven.”
Mjafam
Netherlands Netherlands
“Very professional staff, a good location, and a great breakfast with excellent staff once again. I will definitely stay here again. The bed was also of excellent quality!”

Hotel area info

Restaurants

1 Restaurant On Site
Djaman Doeloe
  • Cuisine
    Indonesian
  • Open for
    Breakfast • Dinner
  • Ambience
    Modern
  • Dietary options
    Halal • Vegan • Gluten-free • Dairy-free

House rules

Four Points by Sheraton Surabaya, Pakuwon Indah takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
Rp 726,000 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
Rp 726,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 2 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardJCBDiscoverCash

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Four Points by Sheraton Surabaya, Pakuwon Indah of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.