About this property

Essential Facilities: Portal Xibalba in Playa del Carmen offers a sun terrace, garden, and free WiFi. Guests can enjoy a shared kitchen, outdoor seating area, picnic area, family rooms, and luggage storage. Free on-site private parking is available. Comfortable Accommodations: Recently renovated, the property features private bathrooms with baths and showers, sofas, parquet floors, dining areas, and wardrobes. Garden views enhance the relaxing atmosphere. Breakfast and Activities: A vegetarian breakfast with juice and fruits is served daily. Yoga classes and hiking are available. The property is 44 km from Cozumel International Airport and near attractions such as the Church of Guadalupe (9 km) and Moon Palace (48 km). Highly rated for its convenience for nature trips and friendly host.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.3)

Breakfast info

Vegetarian

  • Free private parking available on-site


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 extra-large double bed
1 large double bed
2 large double beds
1 large double bed
1 large double bed
1 extra-large double bed
2 single beds
1 double bed
and
1 large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

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Guests who stayed here loved

Mohammad
Italy Italy
It was not a normal hotel or resort, a great family stay in middle of nature. The staff are so kindly and available. We had a fantastic experience there. Highly recommended
Przemeksky
United Kingdom United Kingdom
The place has potential, it is interestingly constracted inside beautiful jungle but lacks a few details for comfort of stay such as fun inside huts, gas in kitchen.
Anna
United States United States
This was the perfect place for me to relax and recuperate before ending my trip to Mexico. You are truly part of the jungle here, only separated by natural buildings which are a work of art themselves. The hosts went above and beyond to welcome...
Laura
United Kingdom United Kingdom
So so peaceful and relaxing, away from the crowds, love the nature and surroundings and the fresh water cenotes to swim in nearby were so lovely and refreshing
Goda
Lithuania Lithuania
Well, this stay left a long-lasting memory as it was so pure and unique. Hosts were even too kind to us - they believed in spiritual energies and jungle gods. Looks like people are coming to Portal just to relax and disconnect from the world. It...
Aguirre
Mexico Mexico
Lo natural del lugar , el diseño y la manera en la que está construido el lugar
Marie-pierre
Canada Canada
Wow ! Un endroit tout simplement magique. Nous avons été accueilli par Sébastien, un homme bienveillant et tellement souriant. Honnêtement, j'en aurais long à dire sur notre expérience. Nous avons eu la chance de participer à la cérémonie Cacoa...
Rebeca
Spain Spain
El lugar es mágico. Todo está muy limpio y todo el staff es encantador.
Karla
United States United States
It’s like a magic place in the middle of a beautiful jungle. Has a couple of cenotes and several different settings to loose yourself in.
Cléa
France France
Logement magnifiquement atypique, très calme et agréable. Hôte et accueil très chaleureux.

Managed by Portal Xibalba

Company review score: 8.7Based on 43 reviews from 1 property
1 managed property

Company information

Portal Xibalba was founded with a deep commitment to creating a sanctuary where guests can reconnect with nature, spirit, and themselves. Since its establishment, 15 years ago, our team has focused on managing this unique property that blends eco-conscious hospitality with ancestral wisdom and spiritual healing. While we currently manage this singular, special location, our experience spans over a decade working with multiple hotels and restaurants, bringing a wealth of expertise in hospitality, marketing, and guest relations. What truly sets our team apart is our holistic approach to hospitality. We don’t just offer a place to stay — we offer an experience rooted in respect for the environment, cultural heritage, and personal transformation. Our team combines professional hotel management skills with a passion for sustainability, spiritual growth, and community building. This means guests can expect attentive, warm service alongside opportunities to engage in meaningful ceremonies, healing practices, and educational experiences. Our management style is hands-on yet respectful of the sacred nature of Portal Xibalba. We implement modern systems for reservations, guest communication, and operations, ensuring smooth and transparent processes, even while operating remotely. At the same time, we honor the traditions and values that make this place so special, creating a harmonious balance between modern comfort and ancient wisdom. Guests can expect a welcoming atmosphere where their well-being is prioritized, and their journey is supported with integrity and care. Whether visiting for rest, healing, celebration, or learning, our team is dedicated to making every stay transformative and memorable. We invite future guests to experience the unique spirit of Portal Xibalba, where hospitality meets heart, and every moment is an invitation to connect more deeply with life.

Property information

Welcome to Portal Xibalba, your sanctuary for rest, renewal, and reconnection in the heart of the Mayan jungle. Portal Xibalba is more than a place to stay—it is a space for ceremonies, music, healing, and learning, created to awaken consciousness and help you discover the magic of the great universal mystery. Our community has come together with the intention of living in harmony with nature and our soul’s true essence. We are dedicated to cultivating awareness for a sustainable and respectful way of life, honoring both the environment and the wisdom within each of us. Here, we work to rescue and preserve ancestral knowledge, welcoming families and tribes from around the world who come to share their traditions, medicines, and teachings. The property features seven thoughtfully designed rooms and two enchanting geodesic domes, each surrounded by lush greenery and the soothing sounds of nature. Wake up to birdsong, breathe in the fresh jungle air, and start your day with a sense of peace and possibility. Portal Xibalba’s sacred temple, fire circle, and ceremonial spaces invite you to participate in traditional Mayan ceremonies, holistic retreats, and transformative experiences. We are committed to sustainability and conscious living. Our house rules reflect our respect for the environment: we use biodegradable products, encourage mindful energy use, and invite guests to disconnect from technology to fully immerse themselves in the present moment. Our team is dedicated to making your stay comfortable, meaningful, and memorable. Ideal for solo travelers, couples, families, and groups, Portal Xibalba is a living story—where every guest becomes part of a global community united by the pursuit of harmony, healing, and the celebration of life’s mysteries. Book your stay and discover a place where every sunrise is a new beginning

Neighbourhood information

Pueblo SacBe is a unique eco-community nestled within the lush jungle just eight kilometers from the vibrant center of Playa del Carmen, Quintana Roo. This peaceful village beautifully blends sustainable living with the rich natural and cultural heritage of the Yucatán Peninsula, offering residents and visitors a serene connection to nature and ancestral wisdom. One of the most enchanting features of Pueblo SacBe is its stunning cenotes—natural freshwater sinkholes scattered throughout the area. These crystal-clear cenotes serve as refreshing swimming spots and sacred places deeply revered by the ancient Maya, who considered them portals to the underworld and vital sources of life. Some cenotes are private, part of individual properties, while others are shared community treasures where people gather to relax, meditate, and connect with the natural world. The community itself is thoughtfully designed with sustainability at its core. Homes and communal spaces are built using eco-friendly materials that harmonize with the surrounding jungle, creating a tranquil environment that nurtures well-being and balance. Winding trails for walking and biking, green spaces, and areas for ceremonies and cultural gatherings foster a strong sense of community and conscious living. Living or visiting Pueblo SacBe means immersing yourself in a lifestyle that honors the earth and the wisdom of ancient traditions, all while enjoying the convenience of being close to Playa del Carmen’s restaurants, beaches, and cultural attractions. The cenotes, with their cool, pristine waters, offer a unique opportunity to experience the magic of the Riviera Maya’s natural wonders firsthand. For those seeking an authentic and transformative experience, Pueblo SacBe provides a harmonious blend of nature, culture, and sustainability. It is a place where every moment invites you to slow down, explore, and connect deeply—with the land, with community, and with yourself.

Languages spoken

English,Spanish

Property surroundings

Facilities of Portal Xibalba

Most popular facilities

  • Free parking
  • Family rooms
  • Non-smoking rooms
  • Terrace
  • Garden
  • Breakfast

House rules

Portal Xibalba takes special requests - add in the next step!
Check-in
From 15:00 to 20:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 11:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 11 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Payments by Booking.com
Booking.com takes your payment on behalf of the property for this stay, but make sure you have cash for any extras once you get there.
Smoking
Smoking is not allowed.
Quiet hours
Guests must be quiet between 21:00 and 07:00.

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Portal Xibalba in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Quiet hours are between 21:00:00 and 07:00:00.