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About this property
Elegant Accommodations: Cristalino Lagoon Front Hotel, Restaurant & Spa in Bacalar offers an adults-only 5-star experience with a modern restaurant serving Mediterranean cuisine. Guests enjoy free WiFi, an infinity swimming pool, sun terrace, and lush gardens. Comfortable Amenities: Rooms feature air-conditioning, private bathrooms, balconies with pool or lake views, and amenities such as tea and coffee makers, mini-bars, and flat-screen TVs. Additional facilities include a steam room, concierge service, and free on-site private parking. Dining Experience: The restaurant serves lunch and dinner with vegetarian options, complemented by a bar for relaxed evenings. Outdoor seating areas provide scenic views, enhancing the overall dining experience. Prime Location: Located 21 mi from Chetumal International Airport, the hotel is highly rated for its attentive staff, scenic location, and excellent service support.
Couples in particular like the location – they rated it 9.5 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular amenities
- 2 swimming pools
- Free parking
- Free Wifi
- Airport shuttle
- Restaurant
- Non-smoking rooms
- Room service
- Tea/Coffee Maker in All Rooms
- Bar
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Guest reviews
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Guests who stayed here loved
- Gwen
United States“Perfect for a week with girl friends. We had our own rooftop hot tub, cushioned seating, dining table and fridge on the roof.” - Linda United States“Beautiful property on Lake Bacalar!! Everything about this property was exceptional. The staff, rooms, restaurant, location, pools and docks on the lake were wonderful. The rooms overlook gorgeous Lake Bacalar. The water was so refreshing and fun...”
- Debra United States“Options to see, be, right on the lake. Cenote Esmeralda is adjacent,too. Use of paddle boards and kayaks for a laud back beach club experience all included. Restaurant served a nice assortment of local and international fare.”
- Janelle United States“Great location and amazing staff. Pool area and sundeck were also top notch. Close to the little town of Bacalar but not so close it felt touristic.”
- Gabriela United States“The service is personalized to you. They pay attention to every detail. Everything you need, they are there to help. The recommendations were on point for places to eat and companies that made tours around the lagoon”
- Francisco United States“Everything! But the quality of Customer Service was superb!”
- Tania United States“I highly recommend this hotel.The staff are very friendly. The property amazing . The rooms are very modern.”
- Andrew
Australia“The hotel is beautiful with direct access to the lagoon. Stunning at night and infinite pool with a view was a treat. Staff were helpful and polite.” - Vivekananda United States“This is one of the best hotels I've ever stayed in. The service and ambience were both TOP NOTCH. The views were surreal. Can't say enough good things about Viri, Betza, Jessy & Vicente. They made my stay very comfortable. Would 100% recommend...”
- Michael United States“Beautiful location on the lagoon, with multiple piers and two nice swimming pools. The large room was modern and comfortable and included a furnished deck. A very new facility that is beautifully landscaped and maintained and well staffed.”
Hotel area info
Restaurants
- Cristalino Bar & Kitchen
- CuisineMediterranean
- Open forBreakfast • Lunch • Dinner
- AmbienceModern
- Dietary optionsVegetarian
House rules
Child policies
Children not allowed.
Crib and extra bed policies
Cribs and extra beds aren't available at this property.
The fine print
If your stay is during the holidays we remind that the hotel makes an additional charge to the resort fee of $153 usd for the New Year's Gala, it is paid directly to the hotel and is mandatory for all guests, it only applies to the night of December 31. This fee includes access to the celebration, special dinner (food only) and special decoration related to the event
