Free parking, Private parking, On-site parking, Valet parking
Views
Balcony, View, Terrace
Wellness
Spa and wellness centre, Hot tub/Jacuzzi, Massage, Sauna
Free WiFi
Internet services
Kitchen facilities
Coffee machine, Microwave
Accessibility
Upper floors accessible by elevator
Swimming pool
2 swimming pool, Private, Rooftop swimming pool, Infinity swimming pool
Shuttle service
Shuttle service
Get the celebrity treatment with world-class service at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive
Situated in the middle of downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Suites - Optional Gourmet All Inclusive has an outdoor swimming pool and a fitness centre. This property is located a short distance from attractions such as ADO International Bus Station and Playa del Carmen Maritime Terminal. Both free WiFi and private parking are available on site.
All guest suites at the hotel are equipped with a seating area and a flat-screen TV. Suites are complete with a private bathroom equipped with free toiletries and all suites will provide you with a balcony.
At the The Reef 28 you will find a restaurant serving Mexican, American and Asian cuisine.
Staff is always available to help at the reception.
The Reef 28 is located 1.4 km from a disabled - friendly beach. The nearest airport is Cozumel international Airport at 19 km from the hotel.
Couples particularly like the location — they rated it 9.2 for a two-person trip.
This property has 1 third-party sustainability certification.
Ecostars
Guest reviews
Categories:
Staff
8.5
Facilities
8.4
Cleanliness
8.7
Comfort
8.8
Value for money
8.2
Location
9.2
Free WiFi
8.1
Select topics to read reviews:
Guests who stayed here loved
Ubon
Canada
“Excellent food with variety. Friendly staff. Very clean and everything was well maintained. Discounts were given for a free spa session for both of us as well as 1 day of all inclusive meals after seeing the timeshare style presentation. With...”
L
Leanne
United Kingdom
“Large comfortable rooms, great location, amazing rooftop pool, excellent service from Cristian in reception”
S
Sergej
Germany
“The hotel was great; it had a fantastic location. The rooms were very large and truly beautiful. The rooftop pool was excellent.”
Linda
Switzerland
“Beautiful spacious room. Delicious breakfast and an amazing rooftop pool. The cleaning in the rooms was spotless.”
Oren
Israel
“Huge room ,very feindly team, nice hot Jacuzi and swimming pul on the roof, pefact breakfast
We will come back:)”
David
United Kingdom
“The room sizes were great, super comfy beds, not much noise. Food in the restaurants and on the rooftop were great. Excellent service from all staff.”
Thamara
Canada
“The hotel is very well located, just one block from 5th Avenue and one block from Mamitas Beach. The staff is wonderful—very respectful, friendly, and kind. We only purchased the breakfast option, and we could choose between the Mexican restaurant...”
Nathan
Canada
“The location, the food, the drinks, the friendly helpful staff”
D
Dimiter
Bulgaria
“Hotel rooms were very spacious - enough drawers and a large wardrobe to fit luggage even for a longer stay. Breakfast was relatively rich and staff brought quickly food that went missing. Rooms were clean. Location - convenient between the beach...”
Almog
Israel
“The hotel has beautiful modern design, the rooftop is really nice with a great view - the pictures do not flatter the hotel. We felt it was better in person.
The food!!!
You can only dream of having great quality food and alcohol in all...”
Hotel surroundings
Restaurants
4 restaurants on site
Cachito
Cuisine
Mexican
Open for
Lunch • Dinner
Ambiance
Modern
Dietary options
Vegetarian • Vegan • Gluten-free
El Asiático
Cuisine
Asian
Open for
Dinner
Ambiance
Modern
Dietary options
Vegetarian • Vegan • Gluten-free
Veintiocho
Cuisine
International
Open for
Breakfast • Lunch • Dinner • Cocktail hour
Ambiance
Modern
Dietary options
Vegetarian • Vegan • Gluten-free
Roof Top
Open for
Lunch • Dinner
Ambiance
Modern
Dietary options
Vegetarian • Vegan • Gluten-free
House rules
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive takes special requests - add in the next step!
Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds
Child policies
Children are not allowed.
Cot and extra bed policies
Cots and extra beds are not available at this property.
Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
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Canada
United Kingdom
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Switzerland
Israel
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