Cititel Express Penang

–Great location - show map
+14 photos
Scored 7.8
Rated good

Great location!

8.8
  • Free WiFi
  • Free parking
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safety deposit box
  • Luggage storage
  • Lift

Cititel Express Penang is located in the UNESCO World Heritage Site of George Town and offers free WiFi and an on-site Japanese restaurant. Each room features a TV, air-conditioning and satellite channels. En suite bathrooms come with shower facilities, a hairdryer and bidet. Rooms also boast city views. At Cititel Express Penang you will find a 24-hour front desk, luggage storage and free parking. The hotel is 300 metres from Komtar and Prangin Mall, and 1.4 km from Pinang Peranakan Mansion. Penang International Airport is 14 km away.

Couples particularly like the location — they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free WiFi
  • Free parking
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Facilities for disabled guests
  • Tea/coffee maker in all rooms
CHM Hotels
Hotel chain/brand

Property highlights

Situated in the best rated area in George Town, this hotel has an excellent location score of 8.8

  • Free parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

—
Room type
Number of guests
 
1 large double bed
2 single beds
2 single beds
2 single beds
and
1 double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Suganthi
Singapore Singapore
“For a 3 star...it was clean and 24 hr support was available. Daily room cleaning was available, has hair dryer and free body wash/shampoo. No issues with anything faulty. Near to China house/Penang hill - must go!”
Umar
Malaysia Malaysia
“Everything. Right from the front desk to the room cleaners. Everyone was amazingly friendly. My go-to hotel when in Penang. Easy access to everywhere. Walking distance to Komtat, shopping malls, and eateries.”
Irina
Malaysia Malaysia
“The room is clean, the view is excellent. Convenient location”
Umar
Malaysia Malaysia
“Had a really comfortable stay — the bed was super cozy! Big thanks to Afiq at the front desk for being so helpful with my check-in. I wanted to extend my stay, and he managed to get me a room even before check-in time. Great location too, with...”
Lee
Malaysia Malaysia
“Great location, lots of eateries in the surrounding area.”
Hin
Malaysia Malaysia
“Clean hotel, very conveniently situated in Georgetown.”
Lee
Malaysia Malaysia
“Generally a good hotel, good staffs, good location, ample car parks. It served my needs.”
Chuah
Oman Oman
“Excellent location, staff were very friendly and helpful”
Yew
Singapore Singapore
“The location of the hotel is near to many eateries as well as durian establishments. It also helps that the mall is nearby, walking distance. Taking Grab from the hotel is also convenient as the driver can drive up to the lobby while we wait...”
Tuck
Malaysia Malaysia
“Location was great, just a few minutes walk to Komtar, 1st Avenue mall, Perangin mall. Quite a few coffee shop at the area, so food is not an issue.”

Hotel surroundings

House rules

Cititel Express Penang takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardUnionPay credit card Cash is not accepted

The fine print

Need-to-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Hotel reception will be temporarily closed until further notice. Kindly proceed to the reception counter at The Wembley – A St Giles Hotel, Penang for check-in and check-out.

Please take note that pets are not allowed at Cititel Express Penang.

Please take note that there is installed the water dispenser on every floor for Cititel Express, Penang. Therefore, there is no more bottled water provided inside the room.

Starting 1 January 2026, Cititel Express, Penang will operate on a fully cashless payment system. Please use digital or card payments for all transactions

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cititel Express Penang in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.