Grand Mercure Kuala Lumpur Bukit Bintang

–Great location - show map
+21 photos
Scored 8.6
Rated fabulous

Staff

9.2
  • Swimming pool
  • Free WiFi
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safety deposit box
  • Luggage storage
  • Lift

Get the celebrity treatment with world-class service at Grand Mercure Kuala Lumpur Bukit Bintang

Located in the heart of Kuala Lumpur between the entertainment hub of Bukit Bintang and Chinatown, Swiss-Garden Hotel Bukit Bintang Kuala Lumpur features 1 dining option, an outdoor pool and a fitness centre. Free WiFi is accessible throughout the property. Decorated in warm colors with contemporary design, every room is equipped with a flat-screen TV and a minibar. The en suite bathroom includes standing showers, a hairdryer and free toiletries. Ironing facilities are available upon request. Garden Terrace offers choice of local flavours and international dishes. Guests can swim in the pool. Staff at the 24-hour reception can assist you with tour arrangements and car rentals. Other facilities on site include currency exchange, laundry service and a prayer room. Swiss-Garden Hotel Bukit Bintang Kuala Lumpur is 1.4 km from Chinatown and 500 metres from Imbi Monorail station. Sultan Abdul Aziz Shah Airport is 30 km from the property. *Kindly note that the swimming pool will be temporarily closed throughout August 2025 for upgrading*

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Private parking
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Non-smoking rooms
  • Restaurant
  • Tea/coffee maker in all rooms
  • Breakfast
Grand Mercure
Hotel chain/brand
Grand Mercure

Property highlights

Situated in the best rated area in Kuala Lumpur, this hotel has an excellent location score of 8.3

Breakfast info

Continental, Vegetarian, Vegan, Halal, Gluten-free, Asian, American, Buffet

  • Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 single bed
and
1 extra-large double bed
1 extra-large double bed
1 single bed
1 single bed
1 single bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

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Guests who stayed here loved

Heike
Austria Austria
“We already stayed multiple times at the Swiss Garden Hotel, the rooms are nice, the staff is very welcoming and the breakfast was delicious. We were sad to hear that the hotel will no longer exist as swiss garden. Hopefully the new one offers the...”
Darragh
Australia Australia
“Room was perfect. Comfy bed. Great shower. Hotel was under renovations so was a little hard to find entrance. Staff were brilliant and helpful. We booked for the pool, and were unsure if we could access it. Received conflicting info on this. So...”

Hotel surroundings

Restaurants

1 restaurant on site
Agarwood Restaurant
  • Cuisine
    Malaysian • International
  • Open for
    Breakfast • Brunch • Dinner • High tea • Cocktail hour
  • Ambiance
    Modern
  • Dietary options
    Halal

Facilities of Grand Mercure Kuala Lumpur Bukit Bintang

Great facilities! Review score, 8.7

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Private parking
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Non-smoking rooms
  • Restaurant
  • Tea/coffee maker in all rooms
  • Breakfast

House rules

Grand Mercure Kuala Lumpur Bukit Bintang takes special requests - add in the next step!
Check-in
From 15:00 to 00:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of MYR 100 is required on arrival. That's about US$24. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
12+ years
Extra bed upon request
MYR 80 per person, per night

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay credit cardCash

The fine print

Need-to-know information for guests at this property

As part of our exciting rebranding journey to become Grand Mercure Kuala Lumpur Bukit Bintang by

Accor, renovation works are currently in progress and are expected to continue until 30th September

2025.

Temporary Arrangements:

1.Hotel Entrance

Guest access will be temporarily redirected to Swiss-Garden Hotel Temporary Lobby, located at the

back of the hotel building. Directional signage will be provided to guide all arrivals.

2. Reception

The Lobby (Reception) will be relocated to Casuarina, Level 1, Swiss-Garden Hotel Bukit Bintang.

3. Coffee House

The Coffee House will be relocated to Level 6, Swiss-Garden Residences (South Tower).

Operating Hours : 6:30 AM – 10:00 PM

4. Parking Information

Guests arriving by car are advised to park at Swiss-Garden Residences, located next to the temporary

lobby. Clear signage will be in place to assist you with directions to both the parking and the check-in

area.

Ongoing improvements include exterior wall repainting and the installation of architectural façade

lighting to enhance the hotel's appearance and ambiance. Kindly note that the swimming pool will be temporarily closed until further notice for upgrading works .

We are making every effort to minimize any inconvenience during this period. Your comfort remains

our top priority, and we truly appreciate your patience and understanding as we work to elevate your

future experience with us.

Thank you for your continued support during this exciting transformation. Should you require further

information, please do not hesitate to contact us.

A damage deposit of MYR 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.