From January 1st, 2023, a tourist tax of RM 10 per room per night applies to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent resident MY PR Card are exempted. Effective on March 1st, 2022, a Sustainability Fee of RM3 per room per day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in.

Please present the same credit card used to guarantee your booking upon checking in.

Please note that the hotel does not accept third-party credit and debit cards. Please present the same credit card used to guarantee your booking when checking in.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Resorts World Genting - Crockfords in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

A damage deposit of MYR 200 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.