Please note that there is a 2.5% charge when you pay with an international Visa or Mastercard debit/credit card. (Transaction fees are non-refundable.)

Please note that there is a 3.5% charge when you pay with an international American Express or Diners Club credit card. (Transaction fees are non-refundable.)

Please note that when booking 4 or more rooms, full payment is required at time of booking, and no amendments or cancellations will be accepted within 30 days of arrival.

Please note that refunds may take between 7 - 10 working days.

Guests are required to show a photo ID and your original credit card used to secure this booking upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

We do not allow external catering inside any of our accommodation.

Please note full accommodation charges are due on check in.

Frankton Track Closure Advisory

Please be advised that Queenstown Lakes District Council has confirmed the closure of the Frankton Track from Monday 19 January until further notice between Frankton and Queenstown. During this period, guests will not have access to the track and alternative routes and transport options will be required.

Bei der Ankunft ist eine Schadenskaution von NZD 1 erforderlich. Sie wird per Kreditkarte hinterlegt. Sie erhalten die Erstattung in der Regel bei Abreise. Die Schadenskaution wird Ihnen in voller Höhe auf Ihre Kreditkarte zurückerstattet, nachdem die Unterkunft überprüft wurde und keine Schäden festgestellt wurden.