Kampala Serena Hotel

–Excellent location - show map
+53 photos
Scored 8.8
Rated fabulous

Staff

9.3

You might be eligible for a Genius discount at Kampala Serena Hotel. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

Get the celebrity treatment with world-class service at Kampala Serena Hotel

Offering an outdoor pool and a restaurant, Kampala Serena Hotel is located in Kampala. Free WiFi access is available. Each room here will provide you with a TV, air conditioning and a balcony. There is also an electric kettle. Featuring a shower, private bathroom also comes with a bath and a hairdryer. You can enjoy city view from the room. At Kampala Serena Hotel you will find a fitness centre. Other facilities offered at the property include a tour desk and luggage storage. The property offers free parking.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Fitness centre
  • 7 restaurants
  • Family rooms
  • Tea/coffee maker in all rooms
  • Bar

Property highlights

Top location: Highly rated by recent guests (9.1)

Breakfast info

Continental, Italian, Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, Kosher, Asian, American, Buffet, Breakfast to go

  • Free private parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 large double bed
or
2 single beds
1 large double bed
Bedroom
1 extra-large double bed
Living room
1 sofa bed
1 large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Mian
United Kingdom United Kingdom
“The Italian restaurant and the staff, the staff at the convierge”
Green
United Kingdom United Kingdom
“The location, security, and the beautiful greenery around the hotel in the middle of the city were breathtaking ... like you were in a rainforest...”
Edward
Jersey Jersey
“Highly recommend! Amazing experience with great customer care, spacious rooms, and everything was impeccably clean. Couldn't ask for more.”
Janet
South Africa South Africa
“Amazing. Luxury. The spa was incredible with the lovely steam rooms and massage was well worth it. Facilities are more than comfortable. Relaxing. Even tho it’s a large hotel the beautiful gardens bring a peacefulness to the place. The staff are...”
Andrew
United Kingdom United Kingdom
“Clean room, comfy bed, hot shower. lovely pool area. Good location.”
Rushishikara
Burundi Burundi
“The staff are nice and cooperate, they are so kind”
Toroitich
Kenya Kenya
“Staff always freindly and the rooms are perfect. The chicken soup at breakfast was excellent.”
Warah
Kenya Kenya
“It was excellent, I liked the presentation, the staff and the variety of meals!”
Ferdinand
Germany Germany
“Perfect location, perfect staff, person environment”
Ramachandaran
South Africa South Africa
“Everything from the welcome, the staff, the meals and facilities.”

Hotel surroundings

Restaurants

7 restaurants on site
The Explorers Italian Bistro
  • Cuisine
    Italian
  • Open for
    Lunch • Dinner
  • Ambiance
    Family friendly • Modern • Romantic
  • Dietary options
    Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
The Lakes Restaurant
  • Cuisine
    African • Seafood • Local • International
  • Open for
    Breakfast • Brunch • Lunch • Dinner
  • Dietary options
    Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
The Pearl Restaurant and Champagne Bar
  • Cuisine
    International
  • Open for
    Lunch • Dinner
  • Ambiance
    Modern • Romantic
  • Dietary options
    Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
The Pool Bar and Restaurant
  • Cuisine
    International
  • Open for
    Lunch • Dinner
  • Ambiance
    Family friendly • Modern
  • Dietary options
    Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
Bambara Lounge
  • Cuisine
    International
  • Open for
    High tea
  • Ambiance
    Traditional
  • Dietary options
    Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
The Mist Bar
  • Cuisine
    International
  • Open for
    Lunch • Cocktail hour
  • Ambiance
    Traditional
  • Dietary options
    Halal • Kosher • Vegan • Gluten-free • Dairy-free
The Ssese Patisserie
  • Cuisine
    International
  • Ambiance
    Modern
  • Dietary options
    Halal • Kosher • Vegan • Gluten-free • Dairy-free

House rules

Kampala Serena Hotel takes special requests - add in the next step!
Check-in
From 12:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Available 24 hours
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Extra bed upon request
Free
Cot upon request
Free
4 - 12 years
Extra bed upon request
US$100 per child, per night
13+ years
Extra bed upon request
US$150 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardMaestroUnionPay credit cardCashCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Kampala Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.