Hotels near Mega Astana Shopping Centre, Astana

The St.Regis is a luxurious hotel, so regarding the equipment/amenities, you can expect it to be on the same level as other luxurious hotels. What makes the hotel so special is the extraordinary attentive attitude of the staff. Everyone tries to do the best, the attitude is very personalised, so they were even able to handle a backpacker like me, which is probably a type of traveler they do not deal with on a regular basis. I do not recall all names of the staff, but just to mention a few - the receptionist Assan, Beibarys who guided me through the hotel, the Butler Nikita, Tatyana from the Spa… But also all the others had a very good attitude. One person I would like to especially point out is Sabina from the restaurant. She not only provided an extremely professional, friendly and customer oriented service during the breakfast, but she even organised a bottle of Shubat for me since she knew that I wanted to try it. And most important - she told me about the city Kostanay, which I did not know before but now I have on the top of my bucket list if I visit Kazakhstan again. The hotel might be located a bit far from the main sights, but in a very nice, calm and comfortable area on the riverside.

1) Restaurant is very different from other Hiltons I used to stay. Breakfasts are very good. 2) IT team helped to solve personal issue with my equipment.

The room , the staff , the cigar lounge , the restaurants…

Very big and comfortable rooms, nice staff

Amazing hotel right at the center of the city. Comfortable, spacious room. I really enjoyed SPA center - took the Elemis ritual with hammam, it was splendid. I would totally recommend the hotel and its service.

Great location, friendly helpful staff, great comfortable room, good breakfast, couldn’t fault it