Hotels near Mega Astana Shopping Centre, Astana

The St.Regis is a luxurious hotel, so regarding the equipment/amenities, you can expect it to be on the same level as other luxurious hotels. What makes the hotel so special is the extraordinary attentive attitude of the staff. Everyone tries to do the best, the attitude is very personalised, so they were even able to handle a backpacker like me, which is probably a type of traveler they do not deal with on a regular basis. I do not recall all names of the staff, but just to mention a few - the receptionist Assan, Beibarys who guided me through the hotel, the Butler Nikita, Tatyana from the Spa… But also all the others had a very good attitude. One person I would like to especially point out is Sabina from the restaurant. She not only provided an extremely professional, friendly and customer oriented service during the breakfast, but she even organised a bottle of Shubat for me since she knew that I wanted to try it. And most important - she told me about the city Kostanay, which I did not know before but now I have on the top of my bucket list if I visit Kazakhstan again. The hotel might be located a bit far from the main sights, but in a very nice, calm and comfortable area on the riverside.

Customer service provided by Adilkhan at the reception, he was polite, professional and went beyond expectations.

Really comfortable and better of the city!We are really like this hotel and cute number ,and very beautiful spa 🌝Thank you so much 🥰

My room was very spacious with really nice design. the bed is so comfortable and a big tv is located right in front of the bed. breakfast was delicious and everyone could find something by the taste. receptionists were nice and helpful. to be honest it was one of the best hotels I have ever been

Amazing hotel. Really worth the money, exceptional service, amenities, fantastic spa. Chose this hotel and you won’t regret your stay in Astana.

The hotel was great. Very friendly staff and helpful. Great location. Food was good. I liked the breakfast.