Commentaires sur l'établissement 18 Suite Villa Loft at Kuta 4 étoiles

Dear Mrs. Sara, Thank you very much for taking the time to share your feedback. We sincerely regret to hear that your experience did not meet your expectations. Please accept our sincerest apologies for any discomfort caused, particularly regarding the cleanliness of the sheets, pillows, and pool. Maintaining a clean and welcoming environment is one of our top priorities, and we are truly sorry if this was not reflected during your stay. We have taken your comments seriously and have addressed this matter with our housekeeping team to ensure it does not happen again. We would also like to kindly inform you that our staff have carried out their responsibilities in accordance with our hospitality standards. However, we are sorry if you felt the service did not meet your expectations in terms of friendliness. Regarding the concern about a snake, we immediately conducted a thorough inspection of the room and surrounding areas. We did not find any indication of such an incident, but we understand how unsettling this must have felt and have further reinforced our safety checks as a precaution. Your feedback is truly valuable to us, and we appreciate the opportunity to improve. Should you wish to discuss your experience further, please feel free to contact us directly. We hope to have the opportunity to welcome you again and provide a better experience in the future. Warm regards, 18 Suite Villa Team

Dear Mrs. Sara, Thank you very much for taking the time to share your feedback. We sincerely regret to hear that your experience did not meet your expectations. Please accept our sincerest apologies for any discomfort caused, particularly … Voir plus

Dear Mrs. Sonia, Thank you so much for your kind words. We're thrilled to hear that you enjoyed the exotic charm, flavors, and overall atmosphere of our place, especially that it added a special touch to your romantic getaway😊. We truly appreciate your feedback about the mosquitoes. While we do our best to minimize their presence by providing repellents and maintaining the area, we understand how they can sometimes be a nuisance in tropical environments. Your input helps us continue to improve. We hope to welcome you back for another memorable stay in the future. Warm regards, 18 Suite Villa Team

Dear Mrs. Sonia, Thank you so much for your kind words. We're thrilled to hear that you enjoyed the exotic charm, flavors, and overall atmosphere of our place, especially that it added a special touch to your romantic getaway😊. We trul… Voir plus

Dear valued guest, Thank you so much for taking the time to share your kind review. We’re truly delighted to hear that you had a very nice and comfortable stay with us, and that you enjoyed our rooms, the pool, and the warm hospitality from our team. Your kind words mean a lot to us. We also appreciate your constructive feedback regarding the presence of mosquitoes and rats. While we do our best to control such issues, we understand that nature can sometimes find its way in, and we will certainly continue working to minimize this for the comfort of all our guests. Regarding the shuttle drop-off at the wrong terminal, we sincerely apologize for the inconvenience this caused. We will follow up with our transportation team to ensure this does not happen again in the future. Warm regards, 18 Suite Villa Team

Dear valued guest, Thank you so much for taking the time to share your kind review. We’re truly delighted to hear that you had a very nice and comfortable stay with us, and that you enjoyed our rooms, the pool, and the warm hospitality fro… Voir plus

Dear Ms. Valerie, Thank you very much for taking the time to share your detailed feedback about your recent stay with us. We are truly delighted to hear that you appreciated the warm welcome, complete with a smile and a refreshing coconut drink, it's our way of making our guests feel at home from the very first moment. We’re also pleased to know that you enjoyed the swimming pool, the private and open layout of your accommodation, and especially the outdoor bathtub, which we believe adds a unique and relaxing touch to the experience. It’s wonderful to hear that the outdoor kitchen and the hygiene amenities, including mosquito repellent and toothbrushes, met your expectations and contributed to your comfort. We're also glad that you enjoyed the buffet breakfast served in our outdoor setting. At the same time, we sincerely apologize for the aspects of your stay that did not meet your expectations. We regret that you experienced difficulties with the doors and that the hot water supply was not sufficient during your stay, please know that our maintenance team has been informed and we are actively working on improving this. We also acknowledge your comments regarding the condition of the premises. While we strive to maintain a rustic and natural ambiance, we understand the importance of proper upkeep and will take your feedback seriously as we plan future renovations. Regarding the location, we understand that while our peaceful setting away from the busy center of Kuta appeals to many guests seeking tranquility, the nearby scooter traffic can occasionally be disruptive. We will continue to explore ways to minimize this impact to enhance the overall guest experience. Your insights are incredibly valuable to us, and we thank you again for both your praise and constructive comments. We hope to have the opportunity to welcome you again in the future and offer you an even better stay. Warm regards, 18 Suite Team

Dear Ms. Valerie, Thank you very much for taking the time to share your detailed feedback about your recent stay with us. We are truly delighted to hear that you appreciated the warm welcome, complete with a smile and a refreshing coconut … Voir plus

Dear Ms. Virginie, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed both our service and the facilities we offer. Our team works hard to ensure each guest has a comfortable and memorable stay, and it’s always rewarding to hear such positive comments. We truly appreciate your kind words and look forward to welcoming you back in the future for another fantastic experience. Warm regards, Lisa

Dear Ms. Virginie, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed both our service and the facilities we offer. Our team works hard to ensure each guest has a comfortable and memorable stay, and it’… Voir plus

Dear Mr/s. Sery, First of all we would like to thank you for choosing our property on your holiday trip in Bali and also thank you for taking the time to share your experience stay with us. Glad to knowing that you were happy with our service and facilities provided during your stay. Thank you once again for your valuable feedback🙏🏻. We hope to have the opportunity to welcoming you back in the future for an even better stay. Warm regards, 18 Suite Villa Bali

Dear Mr/s. Sery, First of all we would like to thank you for choosing our property on your holiday trip in Bali and also thank you for taking the time to share your experience stay with us. Glad to knowing that you were happy with our s… Voir plus

Dear Mr. Phillippe, Thank you so much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay with us. Thank you once again for your valuable feedback. We hope to have the opportunity to welcoming you back in the future for an even better stay. Warm regards, Heru Budiyanto, S.S Hotel Manager

Dear Mr. Phillippe, Thank you so much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay with us. Thank you once again for your valuable feedback. We hope to have the opportunity to w… Voir plus

Dear valued guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your comments regarding sheets and bathroom have been duly noted, and we will address these issues with our management team to ensure improvements are made. Please know that guest satisfaction is our top priority, and we will take your feedback into serious consideration as we strive to provide a better experience for all our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future to show you the improvements we have made. Warm regards, Heru Budiyanto, S.S. Hotel Manager

Dear valued guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your comments regarding sheets and bathroom have been duly note… Voir plus

Dear Mrs. Courtney, Warmest Greeting from 18 Suite Villa Loft Kuta, Thank you for choosing our property on your holiday trip in Bali and thank you for your kind review. We truly appreciate your review about our service and facilities. Its definitely a constructive input for us regarding our service and product. We look forward for your next arrival in our villas. Sincerely yours, 18 Suite Villa Team

Dear Mrs. Courtney, Warmest Greeting from 18 Suite Villa Loft Kuta, Thank you for choosing our property on your holiday trip in Bali and thank you for your kind review. We truly appreciate your review about our service and facilities. Its d… Voir plus

Dear Mr/Mrs. Dounia, Warmest Greeting from 18 Suite Villa Loft Kuta, Thank you for your kind review. We truly appreciate your review about our service and facilities. Its definitely a constructive input for us regarding our service and product. We will be sure to let our staff know for this review, and will make an improvement in the future. We look forward for your next arrival in our villas. Sincerely yours, 18 Suite Villa Team

Dear Mr/Mrs. Dounia, Warmest Greeting from 18 Suite Villa Loft Kuta, Thank you for your kind review. We truly appreciate your review about our service and facilities. Its definitely a constructive input for us regarding our service and … Voir plus

Dear Mr/Mrs. Marc. Warmest Greeting from 18 Suite Villa Loft Kuta, Thank you for your kind review. We truly appreciate your review about our service and facilities. It's definitely a constructive input for us regarding our service and product. We will be sure to let our staff know for this review, and will make an improvement in the future. We look forward for your next arrival in our villas. Sincerely yours, Yori Allo, Sales E-Com

Dear Mr/Mrs. Marc. Warmest Greeting from 18 Suite Villa Loft Kuta, Thank you for your kind review. We truly appreciate your review about our service and facilities. It's definitely a constructive input for us regarding our service a… Voir plus