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Meals were easily the most intricate and most sophisticated of all the Ryokans I've tried. They go out of their way to showcase Akita specialties, which I really appreciate as it means I need not travel to restaurants specially to try them. They provide a private dining room and I cheekily thought to myself that this is so you can lick your plate clean! Indeed it was so delicious that if the Michelin inspectors came, I am sure they will get a star. Best service out of all the ryokans I went to - everyone is super attentive and super responsive. On the booking.com app, they were the most prompt to respond to messages. They had good recommendations for me on what I could do around Lake Tazawako and the surrounding area. Other examples of exemplary service: They took the initiative to ask me if I would like a picture with my meal (as I was a solo traveller). How delightful! Out of all the ryokans I stayed in, this is the only one who did that. Another example: they asked me if they could clean my room while I am out. This is unlike other hotels and ryokans that instead ask if I would like my room cleaned (assuming that the default is no). The room was of a most excellent layout with good separation of different areas and a good size such that it makes you feel like you are living in your own apartment and not so much a resort. The bed was also very comfortable - there is something special about the bed linens. They were so refreshing to the touch and so comfortable. At every corner there are thoughtful gestures - a little bench for you to admire a view, the tatami flooring throughout. Every effort has been made to make it a special and premium experience. Even the toilet is larger than some of what I’ve seen and has charming and tasteful decorations. I am so glad I tried out Kashintei Shirahama and hope to be back!

food was excellent with local specialties. staff did their best to translate and explain in english. free midnight ramen was a nice surprise. be sure to organize shuttle service from yuzawa in advance and be aware that currently many connections to the south and west are restricted due to heavy rain damage.

The location is strategic, close to Lawson and petrol station if you are driving and offer shuttle bus to train station. Public one is good, with one indoor and 2 outdoor pools with temperature around 41 degrees C for the indoor pool. And private bath is available, first come first serve, and nice lake view.

really spacious room with separate area for luggage

The hotel was kind enough to let us check in very late at night. They also had a free ice cream and curry service which was a pleasant surprise! In terms of facilities, they were fairly average. Also the room size was decent.

The Hotel is excellent, it is nearby lake Towada. It is great to have vacation during Fall.

This property is in such a beautiful spot nestled in the mountains with lots of greenery. The cabins are clean and tidy. The hotel staff are lovely too. The onsen is so nice, very warm and clean. One outdoor and one indoor onsen, free for those who stay overnight. Traditional tatami floor and futon beds.

Quiet environment. Polite staff. Beautiful surrounding.

Location is good but no public transportation available. Both breakfast and dinner are included, lots of variety of food