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Really nice hotel in great location.everyone was really helpful .near the easy to use metro

The hotel is great. This is the first hotel where I could not find any faults with the room and the bathroom. They thought about everything! The attention to detail is amazing. For eg; I always complain about not having enough hooks to hang towels; not in this hotel. I always gripe about not having enough space to lay out the toiletries; not in this hotel. They even have a small shelf over the toilet paper holder to place your phone or whatever. I always gripe about having a bath tub without a glass enclosure or curtain which leads to water going everywhere; not here. They have a bath tub and a separate shower. So no problem with water running everywhere. They even have small holder in the closet to put your ties! Talk about attention to detail! The hotel is in a great location within a few steps to the TV tower and other attractions. It is also an easy walk across to the “bund” on the other side of the river from here (more on the bund in another post). There are also two shopping malls just a few steps away for your shopping needs. The metro is also a very short 5 mins walk which takes you to from/to airport. Line 2 is a direct route from airport to Lujiazui area where the hotel is located. Most of the metro stations have elevators and escalators so it’s very convenient even if you have large luggage. The fare is 8 Yuan per person; unbelievable cheap and the trip takes about 35mins (more on the metro in another post). The staff at the hotel were great and always greeted me every time I walked by the lobby and in the elevator and very helpful. Even though not everyone spoke English, most of them knew some basic English to help you with your needs. However, for more detailed or complex discussions, you most probably have to look for someone who is fluent in English. But there’s always someone around. The place is very clean and well maintained except the carpets in the rooms may need to be replaced. They were not bad but looked worn out.

The view from the window was amazing

Exceptional service, spacious room and everything was just perfect.

We fly a lot and stay in a lot of hotels, but we have never encountered such excellent service as we received. An amazing and impressive hotel in its beauty. The staff is unusually kind. Highly recommended!

Great location(straight on Nanjing road), large renovated rooms (we recommend a suite), extremely helpful staff (special thanks to Amy from Canton disco restaurant and Mia from reception!). Hotel has several restaurants (we tried Canton disco - one of the best we ever tried!, as well as Punch bar and a rooftop bar with terrific view). Please choose this hotel too your stay in Shanghai!

The staff, the people and especially the hotel GM, Denis Krupp provided exceptional hospitality. Moreover, the Christmas decorations were truly spectacular.

Stunning design, amazing staff

Location and service was perfect. Especially Echo Wang is extraordinary when it comes to service.

Great rooms. Clean. Nice staff