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It’s in need of some serious updating

BEWARE - You may think you have booked the 4* Washington Central Hotel, only to find upon confirmation that you have actually booked into the Sleepwell Inn Annexe! Cleverly misleading advertising by the hotel can leave a sour taste! The Sleepwell Inn is across the road from the Washington Central and has absolutely no facilities within the building. So when your key card refuses to let you back into the building every time you exit then across the road you have to go - 4 times in 24 hours we made the trip. The night Porter even came over with us on one occasion stating that it was a regular thing that had been reported to Management but not fixed! The 'refurbished' rooms were definitely not 4* standard (even though the little sign on the outside clearly shows 4 stars - again, cleverly misleading advertising) they were at best hostel standard. After staying for 1 night I went over and asked the young girl on reception to cancel and refund the cost of the 2 rooms we had booked for 2 nights, stating that we would stay that night and check out the following morning! She didn't ask why (I assume she knew) and said the cancellation had been done! The next morning I went to check out and make sure that the cancellation and refund had been applied - this time I spoke to somebody that looked a little more important - I was told that that was the first time they had ever had a problem with the key card access (a clear lie as at one point there were a queue of people waiting at reception with the same issue) and was made to feel that it was my fault not theirs! I was also asked why I had not requested to be moved - again trying to put the blame onto me! Although in the next breath she informed me that they were fully booked, so even if the Night Porter had the authority to move us (which I am guessing would be way above his pay grade) he wouldn't have been able!

Checking out, which we did early

Hosts were very attentive to our needs ..... breakfasts were fresh ... hot and plentiful .... great location for our needs ...... basically couldn't fault the place

The hosts are great, helpful and informative. The sauna, traditional is oh so amazing. It made a dull wet day very enjoyable and we felt so relaxed afterwards.

A beautiful property on the outskirts of Workington (although it is on the outskirts you are still walking distance from the centre and shops) . Stylish, spacious and clean with everything you need under one roof. The hosts were amazing! So kind, friendly and accommodating. It was so good we decided to book another night whilst staying in the Lake District!!!

We stayed for 3 nights over the bank holiday, great breakfasts, had an evening meal which was also great and reasonably priced. Had flowers arranged to be in the room as a surprise. Lovely big room with great views. Staff very helpful and positive. Great location for coastal walk or local train for further afield. We walked to St Bees and got the train back.

The location was good for our needs, breakfast was acceptable. The bed was good and we slept well.

Very clean nice place