Towels are changed every 2 days, while cleaning takes place every 4 days.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorisation by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

Pet Policy: Only dogs up to 20kg are allowed into the property. Fees apply on check in and a damage deposit is required. Maximum 1 pet per apartment. Pets are allowed ONLY in certain room types, Standard Studio and Superior family apartments, both located in Block 2 of our property, Failing to notify in advance may incur in an allocation into the room types mentioned before in block 2 of our property. Full policies & rules may be requested by email.

Roof top pool has an age restriction following the local health and safety regulations, roof top pool is for 17+ years.

Guest will be required to provide a valid credit/debit card. A pre-Authorisation of a minimum of €50 up to €100* will be blocked until guest departs from our property** No cash deposits are accepted.

Minimum pre-Auth is depending on the room type booked.

On Check out, we will revert back to guest card the Pre-Auth but it may take longer depending on guest bank.

Note that some excavation works have started at the back of the complex as of 17/10/2023 by third party contractors, during this period, guests may experience some noise.

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

請提前告知Luna Holiday Complex您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。

此住宿不接受群聚打牌、看運動賽事、單身派對等類似聚會。

未滿 18 歲的住客僅可隨同家長或法定監護人辦理入住。

因應新冠肺炎（COVID-19）疫情，此住宿現已實施額外的安全與衛生措施。

因應新冠肺炎（COVID-19）疫情，此住宿嚴格落實維持社交距離的措施。

您不得因新冠肺炎（COVID-19）隔離之目的入住該住宿。

執照號碼：AH/0199