Upon check-in photo identification and credit card are required.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. All payments made by American Express credit card applies the 5% commission in case of cancellations and/or refund.

For security reasons, all guests must present the credit card used to book, otherwise the hotel will refund the deposit to the credit card used to guarantee their stay and guests will have to pay the stay total amount directly during check in.

Virtual credit cards are not allowed in the property.

In case of no show, the hotel will apply the current policy according to season. No show penalties are the same as cancellation policies received with booking confirmation.

Up to two children under 4 years stay free of charge when using existing beds.

Environment fee of US$5 per night is not included

"this brand new property located a few steps away from Royal Solaris Cancun."

Hotel does not accept USD cash payments

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

提醒您，如提早退房，住宿方仍會收取全額房費。